FAQs
How long does shipping take?
Orders typically arrive within 3-7 business days, unless expedited.
What shipping carriers do you use?
We partner with trusted carriers like USPS, FedEx, and DHL to ensure your order arrives safely and on time.
Do you ship internationally?
We currently do not ship internationally.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package on the carrier’s website.
What if my package is delayed or lost?
If your package is delayed or lost, please contact our support team at support@pierrepure.net. We’ll work with the carrier to resolve the issue as quickly as possible.
Do you offer free shipping?
Yes! We offer free shipping on orders over $120. For orders below this amount, standard shipping rates apply.
What should I do if I receive a damaged item?
We’re sorry for the inconvenience! Please email us at support@pierrepure.net with your order number and photos of the damaged item. We’ll arrange a replacement or refund.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout for an additional fee.